Refund Policy

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At Return Easy, we aim to make the return and refund process simple and convenient. Please review the following refund policy regarding our service.

• Return Easy charges a service fee for pickup and refund processing.
• This fee covers pickup, travel, and attempting the refund at the retailer.

• Service fees are non-refundable once the item has been picked up.
• This applies even if the retailer declines the refund.

• Refunds for returned items are issued directly by the retailer, not by Return Easy.
• The refund will typically be processed to the original payment method or store credit, depending on the retailer’s policy.
• Return Easy does not control how or when retailers issue refunds.

• If a retailer refuses the refund due to store policy (expired return window, missing receipt, item condition, etc.), the item may be returned to the customer when possible.
• Return Easy is not responsible for retailer decisions.

• If a scheduled pickup cannot be completed due to incorrect information or the item not being available, a new pickup may need to be scheduled.

If you have questions about this policy, please contact:

Return Easy Support
sales@returneasyco.com
Salt Lake City, Utah